01 | Process
Research. Competitive Analysis. Innovation. Information Architecture. Design System. Prototyping & UI Specification. Stakeholder Review.
02 | The Challenge
In August 2017, we were engaged in an important project to fulfill the demand for a new product from Over-C Ltd, resulting in the development of the Over-C Analytics Dashboards. The project encompassed various essential tasks to ensure the successful delivery of the product.
The first step involved formulating a comprehensive product strategy that aligned with the company's objectives and core values. Subsequently, we conducted extensive research to define and document the typical onsite and digital workflows utilized by Security, Maintenance, Facility Management, and Cleaning personnel. From a Product, Experience, and Service Design perspective, we provided recommendations to optimize these workflows.
To ensure the dashboards provided relevant and valuable analytics and data to users, Lackabane Consultancy team evaluated and defined the underlying logic based on immediacy and criticality for the specific user roles involved.
The project also entailed establishing a Design System for Over-C's SaaS product portfolio, fostering consistency and coherence across all products.
Overall, this project underscores the significance of a thorough and strategic approach to product development. Through extensive research, defining user workflows, and establishing a comprehensive Design System, we successfully delivered a high-quality product that met the needs and expectations of Over-C users.
Additionally, the project included the design or redesign of live and digital activity flows, such as communication, collaboration, and user roles within a typical working environment, leveraging standard infrastructure. This task aimed to optimize the user experience and ensure alignment with the company's values and goals.
To guarantee the functionality and effectiveness of the product, we developed interactive prototypes and conducted rigorous testing before entering the development stage. This approach enabled the Lackabane and Over-C teams to identify and address any issues or challenges early in the process, minimizing the need for costly changes later on.
Throughout the project, we prioritized product design continuity and scalability, ensuring the dashboards could adapt and evolve alongside the company's evolving requirements. Continuous monitoring of usage analytics, customer feedback, and industry trends was carried out to ensure ongoing relevance and value for the users.
By adopting a comprehensive and strategic approach to product development, Lackabane Consultancy successfully created a highly effective and user-friendly analytics dashboard that fulfilled the needs and expectations of its users.
03 | The Solution
To achieve optimal efficiency and deliver high-quality results, we embarked on an extensive study of our client's services. This involved a thorough analysis of the real-life and digital processes and protocols employed by the Security, FM, and H&S divisions at various customer locations of Over-C. My focus encompassed the roles of staff members, their activities in both physical and digital realms, utilization of tokenized assets, interaction patterns, key milestones, and regulatory considerations, among other factors. This comprehensive study was documented to ensure a deep understanding of the processes.
Within a few weeks of commencing the project, we presented the initial set of prototypes for the Over-C Analytics Dashboards. These prototypes included the Analytics and Bespoke Maps modes, which incorporated live data streams to enable Security staff to effectively communicate task progress, respond to incidents, and access basic on-site features.
As the project progressed, subsequent versions of the Dashboards were developed and a pilot product was launched for ScotRail, one of Over-C's esteemed clients. This pilot phase provided valuable insights to the teams involved and identified areas for further improvement.
We also dedicated efforts to design and redesign the flows of live and digital activities, such as communication, collaboration, and user roles, within typical working environments and infrastructure. Interactive prototypes were developed and tested to ensure a robust solution prior to the actual development phase. Throughout this process, we maintained a focus on product design continuity and scalability, taking into account usage analytics, customer feedback, and industry trends to achieve optimal outcomes for our clients.
Over the years, the Over-C Analytics Dashboards have witnessed substantial growth. New analytics features have been continuously delivered in response to advancements in technical capabilities, hardware, and software, ensuring that the dashboards remain cutting-edge and relevant to evolving client needs.
Here are some of those items:
- Bespoke Interactive Maps: Style Guidelines, Design System and Guidelines to User Interactions.
- Real-time analytics and visualisations of the movable and non-movable assets
- Incident capture and management tools
- Scheduled and dynamic tasks and task management tools
- Benchmarking and prediction analytics tools
- Reporting tools
- Team communication and collaboration tools
- Reward system and personal analytics for workers
04 | Skills & Software
Adobe Creative Suite.
Experience & Product Design, Solution Design, Information Architecture, Service Design, UI Design, Research, Ideation and Concept creation.
05 | The Result
Over-C Analytics Dashboards are a very successful and rapidly growing product. Since the Dashboards were introduced, demand on the Over-C Platform has grown substantially.
Use of Over-C Platform alongside with the advanced capabilities of IoT, Machine Learning and Artificial Intelligence brought significant improvements to the employees and customers experience, reduced risks and cost of insurance for many of the Over-C's clients.
Here are some of the numbers to support this:
88% Reduction on customer complaints
8.5 Months Return of Investment (ROI)
27% Increase in staff satisfaction
22% Reduction in costs
18% Increase in customer retention
4X Increase in insurance claims defensibility
